Shipping policy

JoJo Collective

At JoJo Collective, every order is thoughtfully prepared and packaged with care. We want your shopping experience to feel special from the moment you place your order to the moment it arrives at your door. ♡

Order Processing

Please allow 1–3 business days for your order to be processed and prepared for shipment. During new collection launches, promotions, or holidays, processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates

We offer the following shipping options for U.S. orders:

Free Standard Shipping on all orders over $100.00.
Standard Shipping is available for orders under $100.00, with rates calculated at checkout.

To qualify for free shipping, your merchandise subtotal must be over $100.00 before taxes and after any applicable discounts, unless otherwise stated.

Estimated Delivery Times

Once your order has shipped, standard delivery typically takes 3–7 business days, depending on your location and the carrier.

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Order Tracking

Once your package ships, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. JoJo Collective is not responsible for packages delayed, lost, or delivered to an incorrect address due to inaccurate information provided at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed or lost, please contact the shipping carrier using your tracking information. If your order arrives damaged or you have concerns about its delivery, please reach out to us at hello@jojocollective.com, and we will do our best to assist you.